Sr. Digital Communications Consultant

Health Care Service Corporation

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

HCSC provides health coverage options for employers large and small, individuals and families, and Medicare and Medicaid plans. HCSC also offers related health care products and services such as pharmacy solutions, life and dental insurance, and health data technology. A Mutual Legal Reserve Company, HCSC is an independent licensee of the Blue Cross Blue Shield Association.

For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs.

Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry.

As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible.

https://www.hcsc.com/


Position Details

Sr. Digital Communications Consultant
Job
Full-time
6/21/2024
Chicago Illinois
Chicago, IL

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. Come join us and be part of a purpose driven company who is invested in your future!

Job Summary:

This position is responsible for the implementation and delivery of a digital communications strategy for one or more customer- facing portals (member, provider, employer, broker, or employee) which supports the enterprise business plan; implementation of the determined strategy and leading content through the creation, review, and development process. The right candidate will be able to lead workgroup meetings and coordinate deliverables across the team. This person must be a self-starter who brings ideas, drives tasks, and communicates regularly and clearly with stakeholders and managers.

Required Job Qualifications:

  • Bachelor Degree.
  • 3 years experience of developing web analytics/e-business reports OR diverse business and technology experience understanding of the business and industry the technology is supporting OR usability concepts and various qualitative and quantitative user research methodologies OR electronic marketing technology, customer relationship management (CRM), and integrated marketing strategies OR in a web production environment.
  • Understanding of current and emerging digital communications and related technologies (i.e., Web 2.0).
  • Experience compiling relevant data for the purposes of reporting on campaign results and enabling insights for future tactic enhancements.
  • Leadership and innovation skills.
  • Ability to work both collaboratively and with limited direction.
  • Clear and concise verbal and written communication skills.
  • Organizational skills and attention to detail.
  • Project planning skills and ability to manage multiple projects at one time.
  • Experience building working relationships across all levels of the organization.
  • Experience with MS Office Products. 
  • Strong problem-solving, multi-tasking and prioritization skills 
  • Must be extremely well organized and capable of handling multiple details simultaneously
  • Great people skills and ability to work well among different teams

Preferred Job Qualifications:

  • Bachelor s degree in Marketing, Business Administration, Communications,or Informatics.
  • Knowledge of search engine optimization, analytics, tagging and source codes.
  • Knowledge of content strategy and user experience best practices.
  • Experience with content management systems, digital asset managers -- Adobe Experience Manager (AEM) experience a plus.

We encourage people of all backgrounds and experiences to apply.



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