Are you ready to take the next step in a career you can BELIEVE in?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed self-defense?
- Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at https://www.usconcealedcarry.com/
Position Summary:
Are you ready to transform your communication and leadership skills into a rewarding career with a mission-driven organization? If so, consider joining us at Delta Defense. We’re seeking a Social Media Engagement Manager to lead our Social Moderation team, actively managing user-generated content across all social media platforms. Your role will be crucial in fostering customer loyalty and maximizing insights for the USCCA brand.
As a Social Media Engagement Manager, you'll oversee a team of social media moderators, driving audience engagement and enhancing brand visibility and reputation. You'll cultivate a positive, growth-focused team environment through morale-boosting activities and regular interactions to ensure your team's success. Expect to hold regular meetings to review performance, discuss opportunities, celebrate achievements, and provide necessary resources for your team.
Additionally, you'll be responsible for overseeing and reporting on our brand's online reputation, ensuring the moderation team effectively responds to reviews on various websites. Reporting to the Contact Center Director, you'll provide analysis, direct supervision, coaching, and development for a team of on-site, hybrid, and remote advisors. You will also collaborate with contact center leadership and public relations, providing marketing teams with insights for the ideation, creation, and moderation of our online activities.
If you're passionate about building a strong online community and leading a dedicated team, this role is for you.
This position is based at our corporate headquarters in West Bend, Wisconsin. Preference will be given to candidates who live within a commutable distance to our headquarters in West Bend, Wisconsin with a hybrid approach to both remote work and in-office work 3+ days per week.