Manager, Communications

JOB SUMMARY:

This position is responsible for developing and managing relationships and communications with consumer media and place information/stories about Charter in news mediums. This role identifies and takes action to positively promote Charter's products and service to improve consumer perception of Charter. Works closely with operations and all functional areas as well as the corporate communications team to maximize media attention for Charter.

MAJOR DUTIES AND RESPONSIBILITIES:

• Actively and consistently support all efforts to simplify and enhance the customer experience. 
• Research and write announcements, articles and other materials geared to customers and our communities at large. 
• Manage strategic communications projects that help build and maintain Charter's positive reputation among key audiences and secure creative external recognition including promoting Charter, Charter Business and Charter Media for example, as a top employer, highlighting civic and charitable efforts, community commitments, and leadership. 
• Build and establish strong working relationships with key local news media contacts. 
• Inject a “story-telling perspective” into Charter's communications strategy, particularly through finding and crafting stories that personalize and promote Charter's personality and positive traits through our employees. 
• Manage field leadership communications, including writing in key executives' “voice,” securing appropriate outside speaking opportunities and interview opportunities; counseling them on subjects relevant to Charter. 
• Assist as needed in formulating local and regional marketing communications, crisis communications, issues management, and other communications functions. 
• Research communication possibilities for diverse media (e.g. print publications, websites, online and social media, etc.). 
• Produce multiple materials and manage numerous projects simultaneously under deadline pressure. 
• Be familiar with and help develop Charter positions, policies and messages. 
• Interact with employees in all business disciplines and at all levels in the company. 
• Promote all Charter brands and businesses, new services, initiatives, improvements and general information across multiple platforms - print, TV, online. 
• Perform other duties as requested by Supervisor.

REQUIRED QUALIFICATIONS:

Required Skills/Abilities and Knowledge:

• Ability to read, write, speak and understand English 
• Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint) 
• In-depth writing and media relations skills required 
• Ability to analyze and interpret data 
• Ability to attend to detail 
• Ability to communicate with all levels of management and company personnel 
• Ability to prioritize and handle multiple projects and tasks 
• Ability to maintain confidentiality 
• Ability to prioritize and organize effectively 
• Knowledge of television, Internet and phone products and services, as well as those of our competitors in industry 
• Demonstrates internet research ability

Required Education:

• Bachelor's degree in Journalism, Communications or related field or equivalent experience

Required Related Work Experience and Number of Years:

• 5+ years in communications related position

PREFERRED QUALIFICATIONS:

Preferred Skills/Abilities and Knowledge:

Preferred Related Work Experience and Number of Years:

• News media or PR agency media relations experience - 1+
• Management or leadership experience - 2+