Enterprise Communications Manager (Hybrid)

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.

Key Responsibilities:

The Enterprise Communications Manager supports the team's mission to create relatable, clear communications that bring to life our company strategy and cultural priorities for employees across the company. The role will partner with senior leaders and other Corporate Communications teams to build and deliver communications strategies that drive awareness, understanding and pride in who we are and what we stand for. This role will be a part of the team that delivers company news daily to our 100,000+ employees across the globe, with a goal to inform, educate and inspire – ultimately influencing how employees feel about working at United. The ideal candidate is a curious, creative thinker, with a willingness to travel regularly to United locations as a roving reporter and to build relationships across the enterprise to unearth the best employee stories.This is a Chicago-based, hybrid role that will require 2-3 days in office per week.

• Conduct interviews, research, seek out, pitch and write stories
• Plan, lead and execute end-to-end campaigns that connect the dots between new projects, operational and company goals and the people behind the scenes
• Provide/recommend engagement communications support to key projects impacting the business
• Edit team content for United brand, tone & voice compliance
• Work closely with writers, designers and photographers to ensure publishing deadlines are met
• Provide communications counsel/support for key subject matter experts
• Contribute creative ideas and approaches to employee communications
• Travel as a roving reporter for research, meetings and events as necessary

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Journalism, Communications, Marketing or related field 
• 4+ years of corporate communications or newsroom experience 
• Demonstrated track record of managing successful, proactive and creative communications campaigns that use a variety of tools, forums and media 
• 4+ years writing experience
• Excellent communication skills, including both written and spoken 
• Knowledge of AP style writing/editing 
• Outstanding business writing and editing skills 
• Able to work effectively & efficiently in cross-functional teams 
• Proactive, meticulous and well-organized
• Forward-thinking, diligent, creative and curious 
• Able to work under tight deadlines and with competing priorities and multiple projects at a time 
• A willingness to travel up to 25% of the time for story research and writing 
• Must be legally authorized to work in the United States for any employer without sponsorship 
• Successful completion of interview required to meet job qualification 
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 4+ years in project management 
• 1+ years people or project leadership experience 
• The potential to grow into a leadership role 
• 1+ years editing experience 
• SiteCore and/or similar CMS