We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
We are looking for an experienced Director, Customer Experience & Insights to join nVent to lead and elevate the function of customer experience (CX) and insights to the next level. At nVent, we believe that a customer-centric culture and the ability to uncover and leverage data-driven insights will help to drive our business objectives forward. This individual will be responsible for understanding nVent enterprise and business strategies, customer needs & insights (end user and channel) and leveraging this information to partner with cross-functional teams to develop in-depth strategies & marketing analysis/research that will provide actionable understanding and direction. This role requires extensive research and analytical expertise, strong cross-functional collaboration, and compelling story-telling skills.
The ideal candidate will have a passion for understanding customer behavior and driving customer-centric strategies, and they will be committed to improving business outcomes. Reporting to the Chief Marketing Officer and EVP, the Director, Customer Experience and Insights will oversee the development and execution of customer experience and insights plans, engagement, and performance reporting to inform key business decisions.