Director, Communications

The Director of Communications leads the strategic direction, planning and execution of employee and executive communications (internal/external communications for select executives) for Work Dynamics Client Operations and global Sourcing & Procurement communications. This role manages engaging, informative and inspiring employee communications that reinforce our global strategy, support employee engagement and retention, and enable successful change management and transformation through regular leadership touchpoints and Work Dynamics audience as well as some supplier/external and enterprise-wide channels. This lead understands our Work Dynamics business and culture, and influences leaders by integrating key pieces of the global Work Dynamics strategy in new and existing channels. When appropriate, this individual will partner on and drive external communications that strengthen Work Dynamics stakeholders’ market presence and support marketing campaign efforts. The successful candidate will understand key messages and business challenges, translating them into clear and crisp messaging points, and will adeptly guide and support top level executives (including Global COO, Work Dynamics and Chief Procurement Officer) through communications initiatives and success stories. The individual will remain aligned with external marketing initiatives and champion JLL’s brand, purpose, culture and values, positioning JLL as an employer of choice and the premier global corporate real estate services provider.

This role reports to the Head of Global Communications, Work Dynamics.

Essential responsibilities:

• Develop and execute successful employee and executive communication strategies and programs that align to business mission and goals 
• Understand and clearly articulate each executive’s goals and objectives in relation to the business’ mission, values and strategic direction in all communications 
• Develop robust strategic communication plans that include digital, on-demand and multi-channel execution; introduce and implement new ideas and best practices to ensure channels and content stay relevant and approachable 
• Strong ability to influence stakeholders and decision-makers and earn their support 
• Support the Client Operations and Sourcing & Procurement leaders in drafting and developing internal and external messaging that enables business operations and best practices, including, but not limited to, new procedures, success/win stories, tools, technology and training that serve audiences within Client Operations and global Work Dynamics. 
• Work closely with executives to prepare speeches, scripts and presentations for executive-level speaking engagements, including internal and external events 
• Help plan and execute bi-annual Work Dynamics Experience University (WDXU) event, alongside partners in communications, marketing, event planning, sourcing/suppliers and third party support. 
• Monitor social media for topics relevant to each executive’s area of expertise 
• Write and develop thought leadership blog posts and contribute articles on behalf of executives on channels like LinkedIn 
• Partner with Public Relations/external communications on executive messaging and key story placements 
• Manage the organization’s major intranet, collaboration sites and internal communities 
• Provide strategic counsel to business leaders on communications issues and change management programs 
• Collaborate with global colleagues and counterparts to ensure that aligned and consistent messaging drives desired results across geographies and partnering business lines 
• As the business line’s Client Operations, facilities management, engineering and Procurement communications subject matter expert, take on special projects as needed to further business objectives and support key stakeholders

The Requirements:

• 10+ years’ experience in communications marketing and/or journalism University degree 
• Creative problem solver and self-starter with demonstrated creativity, bias toward innovation and ability to drive change 
• Background working in a global, matrixed organization preferred 
• Experience managing multiple communications channels and reaching disparate audiences 
• Experience in change communications and working across geographies 
• Expert stakeholder management skills and ability to navigate and promote multiple priorities of senior leaders concurrently 
• Executive presence and comfort interacting with senior executives; ability to act as a trusted advisor 
• Ability to work confidently and effectively with all levels of employees 
• Proven ability to deliver excellent results in a fast-moving, ambiguous environment 
• Collaborative individual who works well in a global team environment 
• Excellent written and verbal communication, and editing skills 
• Understanding of and commitment to client service

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions 
• Comprehensive Medical, Dental & Vision Care 
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays