The Role:
As our digital marketing account manager, you’ll have one mission: cement yourself as a trusted advisor for marketing strategy, retaining and growing your assigned clients along the way. This is a client facing position.
You'll do this by gaining an in-depth knowledge of the products, people and politics associated with your assigned accounts. Using this information, you will work with the other members of the Brilliant Metrics account team to curate a digital marketing strategy, tailored to that client's needs and opportunities. Prioritizing the long-term relationship over short-term transactions, you will build, nurture and maintain a relationship where trust and confidence earns you the position as a trusted advisor.
Key job functions:
- Manage and coordinate activities related to assigned accounts.
- Serve as the key point of contact with internal and external stakeholders.
- Create an environment of innovation and rapid response to your clients’ needs, based on a deep awareness of their business from both a tactical and strategic perspective.
- Work with the other members of the account team to develop a digital marketing strategy, based on clients’ resources and needs, and help guide them along the marketing maturity model.
- Achieve and maintain an average Client Happiness Score of 8 or better.
- Grow current clients by increasing usage of existing services, as well as introducing new products and services that offer additional value to clients.
- Forecast time investments and outside costs for new statements of work accurately to maintain gross profit margin of 60% or more.
- Ensure client deliverables are completed within the agreed-upon timeframe and within client expectations.