Content Designer - Internal Communications

BMO U.S.

About Us:

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

https://www.bmo.com/en-us/main/personal/

Position Details

Content Designer - Internal Communications
Job
Full-time
Office/WFH
100% remote
4/22/2025
Chicago Illinois
Chicago, IL

Creates and develops employee-facing materials and job resources to support the branch network and support areas in achieving customer experience goals and business objectives. Contributes to the planning, development and management of content. Produces guides, infographics, presentations; innovates new and effective ways to share information across teams, ensuring content is usable, well-structured, easily found and aligned with organization brand and style guidelines. Applies knowledge digital properties and platforms to recommend, design and optimize content structure.

  • Defines and develops key messages.
  • Translates complex campaigns, product details, and processes into understandable, relatable copy and design.
  • Ensures that appropriate content is shown to a user in the right place and in the best format.
  • Establishes content workflow, management and governance.
  • Prioritizes, plans, delivers, and maintains content for multiple channels and audiences.
  • Focus is primarily on business/group within BMO; may occasionally have broader, enterprise-wide focus.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.
  • Broader work or accountabilities may be assigned as needed.

Foundational level of proficiency:

  • Information Architecture.
  • Stakeholder management. 

Intermediate level of proficiency:

  • ​Agile Delivery and Development​.
  • Design Thinking​.
  • A/V Production.
  • Digital Fluency.
  • Verbal & written communication skills.
  • Collaboration & team skills.
  • Analytical and problem solving skills.
  • Data driven decision making. 

Advanced level of proficiency:

  • Graphic Tools​.
  • Verbal & written communication skills.
  • ​Technical Writing/Documentation​.
  • Data Visualization​.
  • Imaging Tools​.
  • Media Content and Graphic Designs​.
  • Multimedia Technologies​.
  • Writing / Editing.
  • Storytelling​.
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.

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