Account Supervisor

The Account Supervisor works with the Account Management Team in managing day-to-day execution of Agency and client projects for a specific portfolio of clients. Under the general direction of Directors and EVP, Head of Client Experience, the Account Supervisor should know and have a clear understanding of the client’s overall business, marketing initiatives, and competitive landscape, in order to manage and oversee all details relating to plan development and execution. The Account Supervisor is self-motivated, well-organized, able to multitask in a high pressure environment, and demonstrates exceptional communication and interpersonal skills.

The Account Supervisor can speak intelligently and articulately about the marketing challenges facing the client. The Account Supervisor is an effective and diplomatic problem solver and adept at anticipating problems and recognizing opportunities. The account supervisor is a conscientious team player and a good organizer and also demonstrates excellent accountability, initiative, and a take-charge attitude. They build strong client relationships and assist the project management team in building strong and collaborative internal working relationships. They focus on continual growth opportunities and potential.

Essential Duties and Responsibilities (Other duties may be assigned):

• Client Relationship, Communication, Meetings: The Account Supervisor is able to effectively lead complex and/or high-value clients by creating agendas, leading client meetings, summarizing details with clear, accurate, and complete notes, and developing/communicating and following up on next steps. The Account Supervisor can anticipate and know when to escalate a problem. The Account Supervisor is responsive to client emergencies outside of normal working hours and is prepared for other tasks as needed.
• Product Quality, Client Deliverables: Relies on Account Manager and below for quality control of client deliverables. Should raise issues internally to fix recurring issues with client deliverables by working with the internal verticals.
• Budget Management, Revenue, Profitability: The Account Supervisor relies on the Account Manager (and below) for accurate budget information. They review on a consistent basis and are responsible for either bringing issues to the Account Director and above or bringing them directly to the client.
• Account Growth: Identify new revenue streams and other client growth opportunities. Is able to clearly articulate the opportunity and a strong business case POV to sell it in. Review any opportunities provided by the Account Manager or Assistant Account Manager and do the same. Put the opportunity into action by attaching a next step and expertly moving the opportunity forward.
• Software & Systems: Look to create revenue opportunities across Coegi and RADaR. Understand all tech product offerings and can sell the best option to the client, keeping an eye on agency profitability. Actively seek growth and learning opportunities. Preserve and foster the agency’s culture and maintain a positive and forward-thinking attitude. Delegate effectively and smartly, while respecting agency RACI and processes and procedures.
• Supervisory Responsibilities: Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Communicate and coordinate with indirect reports’ supervisors to manage cross-team workload and output for assigned portfolios of clients.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of Account Management or Project Management experience in an agency or marketing related setting.
• Proficient with industry tools and systems. Has a strong understanding of marketing and media fundamentals including media math.
• Successfully completes Google Analytics Certification coursework within six months in position, then renew yearly.
• Proven ability to think strategically, use critical thinking, and demonstrate excellent problem solving skills.
• Exhibit advanced strategic direction and risk management for assigned portfolio of clients due to their advanced knowledge of True Media processes, account management skills, and knowledge of media strategy.

Education:

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package:

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 3% match
• Work/life benefits, including mental health and wellbeing support
• Robust Paid Time Off program, increasing with years of employment
• Paid holidays, including agency closing Christmas Eve-New Years Day
• Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank