Merge Storytelling and Technology
We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.
Promote Health, Wellness & Happiness
We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
As our Account Supervisor, you will...
Lead teams and clients in delivering high-performance digital and integrated marketing experiences. You will be passionate about technology and how it elevates marketing. You will lead, support and execute day-to-day client service activities related to integrated marketing campaigns including but not limited to - brand and demand integrated campaigns - including collaboration with strategy, creative, media, analytics SMEs, plus marketing technology including website development, UX design, SEO, content strategy and other digital experience work. This role requires agility and quick thinking as you interact with others in the client service department as well as with clients, actively building relationships. You will work closely with the account team and counterparts in all agency departments including experience design and technology as well as creative, media, strategy, etc. to execute projects and meet delivery requirements/deadlines. This position requires an understanding of how agencies function and work with clients with a desire to grow in a client service leadership role.
Be Accountable and Responsible:
Supports in all facets of client services and account management; day-to-day client contact as required
Focus primarily on clients in the healthcare space, although opportunities in other verticals may arise
Client service contact for all integrated client work
Supports digital and technology platform examples include website development, UX design, SEO, marketing automation projects, and related activities
Leads projects as they flow through internal and client workflows, including:
- Applies client knowledge to project knowledge to identify potential problems, activate solutions, ideate of new ways of doing/thinking
- Documenting, communicating, and executing client feedback
- Working with team leadership on project planning
- Instrumental client contact on projects as assigned
- Lead internal and client meetings based on project knowledge
- Other related activities as assigned
Partners with Project Management to ensure projects adhere to timeline and budget
Remains intuitive, proactive, and alert to client needs
Effectively manages up to senior members of Client Services and communicates client information to cross-functional agency team in a timely manner
Other responsibilities as designated