Account Manager

Join team Ampersand as an Account Manager, assisting in the development of client marketing and advertising strategies, execution of client marketing plans, client communications, daily project management, scheduling, budgeting and planning, and more. Under the direction of the Client Services Director, the Account Manager will elevate key functions of the Client Services Workgroup. This client-facing position will expose you to the “big ideas” and the day-to-day tactical execution of marketing and advertising efforts to ensure our client's business success. The ideal candidate will have a passion for developing marketing strategies, managing projects and timelines, and leading client meetings and communications.

• Client Strategy - Understand client's business goals and objectives. Assist client brand and marketing strategies including research, strategic planning, goal setting, tactic recommendations, media strategy, budgeting, and performance measurement against the strategy and budget. Develop and present strategic planning presentations.
• Virtual Marketing Department - Execute client marketing meeting rhythms, including agendas, client meetings, minutes, and mid-month client check-ins. Responsible for project communications, budget management and reconciliations, expense management, and final marketing and sales intelligence presentation.
• Project Management & Execution - Perform basic project management functions including client and team communication. Organize and prioritize projects and execute on project strategies. Use the agency's project management software for client projects and to create estimates, creative briefs, task assignments, and schedules. Ensure adherence to project estimates and scopes.
• Account Health - Support in developing client relationships, including communication, identifying conflict and resolutions, growth of current accounts (LTV), client appreciation, client retention, and profitability.
• Proofing, Editing & Reviews - Ensure execution of quality assurance on client projects through the agency’s proofing and editing process. Perform message and creative direction to ensure projects accomplish the goals and objectives outlined in the creative brief and adhere to the client’s brand guidelines.
• Media Strategy & Buying - Manage client media planning, strategy, and buying. Conduct research on traditional and digital channels, negotiate and gather proposals and pricing, and coordinate placements, insertion orders, reconciliations, and make-goods, to deliver on client goals and strategies.

Agency-Wide Responsibilities:

Everyone at Ampersand is expected to follow our Agency Brand Standards including:

• Embody the agency’s core values
• Foster a positive and productive workplace
• Achieve agency and client quality standards
• Contribute to the agency’s growth plan

Position Requirements:

• 2-5 years of applicable industry experience
• Associate or bachelor's degree preferred, but not necessary
• Demonstrated experience across all Account Manager functions
• Ability to contribute to agency sales and marketing activities
• Strategic marketing experience and agency experience required

Salaried position, compensation based on experience and qualifications. Please submit your salary history or expectations with your application to be considered for the position.

Full-time Employee Benefits Include:

• Generous paid time off/vacation
• Bonus program
• Healthcare insurance
• Dental insurance
• Cell phone allowance
• Our 401k program with match
• Short and Long Term Disability insurance
• Life insurance
• Paid holidays (including your birthday)
• Paid parental (maternity/paternity) leave
• Paid bereavement leave
• Hybrid work from office/home options eligible after six months of employment, including home office stipend
• Education and travel opportunities
• Team outings, holiday parties, and more!

The Intangibles:

• A fun, laid back office environment
• Only a short walk from the beach in historic, quaint downtown Pewaukee
• The occasional office dog
• An always learning, always growing, always being the best you kind of place