Account Manager - Events & Conferences

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Event Management Meetings team in Event Solutions, is seeking two Account Managers - Delivery to join the team. These roles will be supporting a Strategic Account. 

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

WORDS THAT DESCRIBE EVERYONE AT BIW: Passionate. Curious. Helpful. And in it for the long haul.

WORDS THAT DESCRIBE YOU IN THIS ROLE: Go-getter. Taskmaster. People person. Happen maker.

Sound like you? Keep reading!

When it comes to the big picture, here is what you can expect:

• You'll embrace and lead change to increase program effectiveness and better serve customers.
• You'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• You'll proactively lead and foster a collaborative strategic customer account team to ensure our solutions produce desired results for our client.
• You'll produce detailed documentation throughout the project lifecycle.
• You'll be an advocate for customers within BIW.
• You'll embrace and lead change to increase program effectiveness and better serve the client.
• You'll drive growth on the account and programs.
• You'll travel to worldwide destinations for site inspections and/or event operation, as necessary (about 15% of time).

Your skills and abilities:

• You're clear, concise, and confident--whether it's via email, in-person, or over the phone.
• You build and maintain strong relationships (there are some wicked awesome people here).
• You use proven project management methods and tools to implement programs on time and on budget.
• You can prioritize and manage programs, and responsibilities effectively.
• You inspire account team members to always meet their commitments while maintaining quality.
• You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
• You apply critical thinking, resourcefulness, and leadership to the account team.
• And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.

Your credentials:

• A Bachelor's degree is required; Event Management, Hospitality or related field preferred.
• 3+ years planning conferences in a client-facing role.